(Effective May 1, 2010)
At all times, however, InfoSpace reserves the right to disclose information where required by law or to comply with valid legal process (such as a search warrant, subpoena or court order), to protect InfoSpace’s rights or property, including without limitation in the event of a transfer of control of InfoSpace or substantially all of its assets, or during emergencies when safety is at risk.
Who We Are
10900 NE 8th Street
Bellevue, Washington 98004 USA
You can also reach us by using the Contact Form.
Please note that this policy only applies to our data collection and use practices for the Sites and does not apply to the data collection and use practices of other companies or organizations whose products, services or Web sites you may use or gain access to through the Sites. For information on the data collection and use practices of those third parties, please refer to their respective policies and procedures.
Types of Information We Collect and Use
In general, you can browse the Sites without providing us any personal information. Ordering products or services, requesting support and other activities on the Sites may require you to be registered or provide us with some personal information – for example, to participate in a trial of the software or services we make available on the Sites, or to post a comment.
The information we collect about you generally falls into the following categories:
Personally Identifiable Information (“Personal Information”) and Non-Personally Identifiable Information
Personal Information refers to information that identifies or can be used to identify
the person to whom the information relates, for example your name, mailing address, phone number, e-mail address,
employer and job title.
Anonymous Information refers to information that does not by itself identify a specific individual.
We collect your email address if you communicate with us by email, as well as other information that you might supply voluntarily, such as through a contact form or a survey.
If you purchase Services on the Sites, we collect information such as your name, email address, and other demographic information (such as age, gender, occupation and household income). In addition, our secure third party payment processing provider collects credit card and other billing information.
Billing is accomplished through the use of a secure and Payment Card Industry Data Security Standards compliant third party billing services, securing your sensitive financial and billing information.
We may use Personal Information to respond to an email or other inquiry or request, to help improve our Sites or our Services, to customize your experience at the Sites, or to send updates or notices about our Services or other products that we offer and think may be of interest to you. We may also combine this information with other generally or publicly available information to help us identify visitors’ preferences or interests. We may provide information that identifies you to companies that assist us in these activities, such as helping to fulfill your request for a product, service or information. In addition, we collect information about keywords for search engine optimization efforts. These keywords are collected and stored for you, for your own analytical purposes.
When you visit our Sites, our servers record the information that your browser automatically sends whenever visiting a Web site, including your Web request, the Internet Protocol address and browser configuration of your computer, the date and time of your request, the Uniform Resource Locator of the referring and exiting Web sites, and we place one or more cookies that may uniquely identify your browser. We generally collect this Anonymous Information in server log files and use this information for a variety of purposes, including the administration and operation of our Web sites and other properties, identifying and preventing fraud and misuse of our Web sites, designing and developing new products and services and improving the overall quality of your experience.
We may automatically collect certain information through the use of “cookies” or clear gifs. Cookies are small data files that are stored on a user’s hard drive at the request of a Web site to enable the Sites to recognize users who have previously visited them and retain certain information such as customer preferences and history. Clear gifs (also known as web bugs or web beacons) are small, invisible graphic images that may be used on the Sites or in emails relating to the Sites to collect certain information and monitor user activity on the Sites. If we combine cookies with or link them to any personally identifiable information, we treat this information as Personal Information.
You can change the settings on your browser to refuse or notify you prior to accepting cookies and to remove them from your computer. However, some features, products and services may not function properly without cookies.
Information in Public Areas
Please keep in mind that if you voluntarily post information or comments in public areas of the Sites, that information can be viewed and possibly used by others. Do not disclose contact information, including phone number, email address, street address or any other information that you do not wish to share. We may edit information that you post to public areas for formatting, size, and/or content. We may also highlight content that you post to the public areas by featuring your content in a prominent location.
How We Use Your Personal Information
We use your Personal Information for the purpose for which it was collected, including, but not limited to, internally to serve you the Sites and Services requested by you, to enhance and extend our relationship with you, and to improve our products and services. We also use Personal Information for fulfillment and billing purposes, to customize the content that you see, to complete transactions you have requested, to anticipate and resolve problems with our products and services, to respond to customer support inquiries, to create and inform you of new products and services, to prevent illegal activities, and to comply with applicable laws.
Personal Information may be linked together or merged with other personal information so that we may better understand your needs and inform you about our products or services and those of our partners.
We do not sell, lease or rent your information to third parties. By purchasing the Services, you consent to the use of your email address and other contact data to be kept up to date on products and services. By providing us with Personal Information, you consent to our processing this information for the above purposes. You also consent to our transferring this information to countries or jurisdictions that do not provide the same level of data protection as within the United States, if necessary, for the above purposes. If we make such transfers, we will make commercially reasonable efforts to ensure your Personal Information is protected, unless otherwise required by applicable law or provided for herein.
Information Sharing and Disclosure
The Sites and the Services may use and provide access to products, services and content of third parties (collectively “Third Party Properties”). Please be aware that we do not control and are not responsible for the information collection and use practices and policies of these third parties, and that by accessing or using Third Party Properties, they may collect information regarding your use and access. In general, clicking on a third party link on the Sites, whether part of an advertisement or other content, will allow the third party provider of the result, link or content to collect Anonymous Information about your browser and activity. We encourage you to be aware when you use a Third Party Property or leave the Sites, to review any such third party’s data and information collection and use practices and policies with regard to their Web site, products or services. We are not responsible for the actions of third parties with respect to Personal Information that you may share with such third parties directly.
To the extent we use third party service providers or have co-sponsors of any survey, promotion or content, the information we collect from you may be accessed or shared as part of the service or event with any such third party or co-sponsor, provided that any such disclosure will be subject to written agreement with such third party or co-sponsor to only use such information for the purpose of the service or event and to not share or make any other use of the information.
We may use, disclose and share any Anonymous Information we collect with any third party in our sole discretion.
We follow the U.S. Department of Commerce’s European Union safe harbor framework (“U.S. Safe Harbor”) regarding adequate privacy protection respecting the collection, use and retention of personal data received from the European Economic Area. In the event of a dispute regarding personal information transferred from the European Economic Area to the U.S., we shall endeavor to resolve such dispute directly with the complainant. Such disputes that are not capable of direct resolution shall be resolved depending upon the nature of the personal information, by either resorting to applicable European Data Protection Authorities or by arbitration administered by the American Arbitration Association in accordance with its applicable arbitration rules. For more information on the U.S. Safe Harbor, go to www.export.gov/safeharbor.
The Sites are intended for adults. We do not knowingly collect personal information from children under the age of 13. We do not knowingly use or share personal information from users under 13 years of age with third parties. It is possible that by fraud, deception or mistake, we may receive information given to us by or pertaining to children under the age of 13. If we are notified of this, we will immediately delete the information from our servers.
Information Storage and Security
Business Transfer; Merger
Information about our users and the access and use of the Sites and Services is one of our most important business assets. As such, information about our users, including Personal Information, may be disclosed and transferred as part of any merger or acquisition, creation of a separate business to provide products and services, the sale or pledge of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which Personal Information would be transferred as one of the business assets.
You have the choice of whether or not to provide us with Personal Information. You may access, correct, update and/or delete the Personal Information we collect and store about you by contacting us using the contact information provided above. Be advised, however, that access to and use of the Sites and/or the Services may be adversely affected, restricted or unavailable if you choose not to provide us with or to restrict the use of information that is required for use of the Sites or Services.