FAQ about WebPosition's Affiliate Program.


FREQUENTLY ASKED QUESTIONS.

Question: What are the new benefits to the Affiliate program?
Answer: The new program provides some great new benefits. Affiliates can now earn commissions on Page Critic service and Upgrade sales in addition to full product license sales. Also new to the program will be the ability to view your account information, recent transactions and commission history online through our new Affiliate Management Center. [ Back to top ]

Question: As a current WebPosition Affiliate (formerly known as WebPosition Reseller and Partner) will I be able to maintain my current commission levels?
Answer: Yes you will. Once you have completed your signup for the new program contact us via email at help@webposition.com with the subject line of Commission level adjustment. Once your site and dealer application have been approved you will be notified of the commission level adjustments. [ Back to top ]

Question: When will the legacy program end? Will I need to be approved to join the now program if I currently am a member of the existing program?
Answer: The legacy affiliate program will end on December 31 2005. The new program and the existing program will run concurrently through the remainder of 2005. Once you have registered for the new program, and your information has been reviewed and approved, the new program commission rates will start being applied to the sales you generate. As of January 1, 2006, if you have not applied and/or been approved for the new WebPosition Affiliate Program, we will not be able to attribute commissions. You must register and be approved for the new program prior to participate in the new program. Remember that the new program is more generous than our legacy program as it allows you to earn the additional commissions on upgrade and page critic sales. [ Back to top ]

Question: Will the follow-up messages have a customized area where I can modify them?
Answer: The legacy program permits the addition of customized messaging for the follow-up messages. The New affiliate program being launched on January 2, 2006 does not provide an area for the customization of the follow-up messaging. [ Back to top ]


Question: Can I customize and brand my own copy of the WebPosition executable?
Answer: Affiliates will no longer have the ability to brand the WebPosition software. The files will now be served from WebPosition/WebTrends severs, and the unique Affiliate Tracking URL will be logged when the customer access WebPosition designated web pages and/or registers for the trial download. The main benefit of this change is that the executable will always be signed by WebPosition so your clients will not receive the popup questioning if the file should be trusted which has been an issue for customers. We have also found that download performance from Affiliate sites has been slow which also has had a negative impact on user perception of WebPosition. In summary, we are looking to provide WebPosition customers with the best user experience possible which we believe will help maximize our and our Affiliate's revenues. [ Back to top ]

Question: How do cookies work, how long do they remain valid for?
Answer: The new Affiliate Program enables cookies for 90 days. If the customer downloads the trial from one affiliates site, and purchases from another the resulting commission will be paid to the affiliates that produced the sale. If the customer downloads from one affiliate, then makes the purchase within 90 days from WebPosition.com, the affiliate that last referred the client to WebPosition will receive commission. If the resulting purchase is made outside of the 90 days there are no commission paid. [ Back to top ]

Question: How do I create a custom version of the WebPosition web site to use for my clients?
Answer: Within the Affiliate Management Center of the WebPosition web site, you can customize and download a complete WebPosition Microsite. Although the zipped WebPosition Microsite is a complete web site you are urged to modify the content to meet the needs of your clients. [ Back to top ]

Question: What kind of protection do you offer to affiliates who buy several keys up-front?
Answer: Affiliates are offered a 60-day money back guarantee, this is an extra 30 days beyond what we offer end-users. This ensures that you can return excess keys and manage your inventory. [ Back to top ]

Question: What is the sign-up fee to become an Affiliate?
Answer: There are no initial fees to join the WebPosition Affiliate program. [ Back to top ]

Question: Who sells upgrades to my customers later on?
Answer: Although WebPosition will market upgrades directly, we are now share commissions with Affiliates who help to drive upgrade sales. [ Back to top ]

Question: You offer a 30-day money back guarantee on WebPosition 4. Do I have to offer a money back guarantee as an Affiliate?
Answer: It is not required, but we highly recommend that you do offer the money back guarantee. It takes the risk out of buying for your customers and helps you to sell more. We minimize a customers risk by offering a free 30-day trial, so that returns are typically minimal. If a return does occur, you simply return the registration key to us and we'll disable the customer's license from our server. We'll then exchange the returned key for a new one that you can resell again. [ Back to top ]

Question: Do I need a merchant account or the ability to take credit cards to become a WebPosition Affiliate?
Answer: It is not necessary to have a merchant account. We will process your credit card transactions and send you a check every month at no charge. If you already have a merchant account and can process credit card payments, then you may do so. You do need to provide us with a Tax ID in order for us to pay your commissions. [ Back to top ]

Question: If I sell a registration key how does the customer receive their registration key?
Answer: If we process your credit card payments, we will e-mail the customer their registration key and will provide you with a record of the sale. If you choose to process your own payments you may do so, and we will sell you registration keys, that you may distribute to your clients after the purchase. In either case, your customer will then visit our site and validate their registration key. [ Back to top ]

Question: What happens when I refer a potential customer to your site?
Answer: Every prospect referred from your site to ours that downloads the free trial will be sent a professional, friendly follow up e-mail thanking them for downloading WebPosition and encouraging them to make the purchase! [ Back to top ]

Question: I don't own WebPosition. Do I need to own the product before I can become an Affiliate?
Answer: No purchase is necessary to become an Affiliate. All you need to do is sign up and post links to our site. [ Back to top ]

Question: How do I know I'll get paid? How can you tell people came from my site?
Answer: We use a technology called cookies that automatically tracks visitors from your site. We'll provide you with reports when you login to the affiliate management area. These reports will provide you with daily information related to trial downloads, and product sales. [ Back to top ]

Question: My Web site is not a commercial site or is not related to Web marketing or software. How would I make it fit into my site?
Answer: You don't have to have a commercial site to refer interested visitors to WebPosition. Some of our most loyal customers have earned commissions by posting testimonials for the product on their sites. Even if your site deals with a specific niche unrelated to software sales (such as graphic design), being a WebPosition Affiliate can still be profitable for you. You can access sample banners and graphics from our Affiliate Resources page to help you build your link. [ Back to top ]

Question: What keywords have been traded marked? Am I allowed to bid on these keywords Google, and Yahoo?
Answer: WebPosition Affiliates agree to not bid on WebTrends trademarked keywords or any misspellings through either Google AdWords or Yahoo Search Marketing including but not limited to: WebPosition, WebPosition Gold, WebPositionGold, Web Position, WebPosition.com, Web Position Gold WebTrends, WebTrends.com and Webpositiongold.com, MarketPosition, and MarketPosition.com. [ Back to top ]

Question: Where can I see my current commission rates?
Answer: Log into the Affiliates Management Center, and select "Account", and review the page labeled "Commission Summary". [ Back to top ]

Question: Does the WebPosition Affiliate program pay commissions to sub-dealers?
Answer: The WebPosition Affiliate program does not pay commissions to sub-dealers. Commissions are only paid to the top level Affiliates. The WebPosition sub-dealer program no longer applies.
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